Wufoo

What was your primary reason for becoming a shareholder of Clifton Hill / North Fitzroy
Community Bank? *
Wanting to see profits of local banking invested back into the community. Personal investment, returns and dividends. Other.
Other Reason (please specify).
Maximum Allowed: 100 words. Currently Used: 0 words.
What do you find most rewarding about being a shareholder in the Clifton Hill /North
Fitzroy Community Bank? *
Tangible benefits in sponsorship and grants going to the local community. Personal investment, returns and dividends. Keeping me connected to my local community. Other.
Other Reason (please specify)

This year the Community Bank paid $69,361.04 in dividends to shareholders and $116,000 to support our community partners and contributed $50,000 (inc. GST) to the Community
Enterprise Foundation to launch a Community Grants scheme. (Approximately 70% to Community
groups and 30% to Shareholders). *
	Very Poor	Poor	Fair	Good	Very Good
How effectively do we communicate with shareholders about how banking profits are being invested in the local community?	1	2	3	4	5

How can we be more effective at communicating how banking profits are being invested in the local community?

Since inception, we have funded over 70 community organisations across Clifton Hill, North Fitzroy, Collingwood, Abbotsford, Fitzroy, Carlton North, East Brunswick, Richmond, Northcote, Alphington and Westgarth. We promote this through shareholder newsletters, in-branch story boards, Queens Parade community notice board, media releases and at AGMs. *
	Very Poor	Poor	Fair	Good	Very Good
Do you believe that we are effective at allocating funds for sponsorships and grants to the appropriate community groups and projects?	1	2	3	4	5

How can we improve this allocation of funds and are there particular community organisations and projects who should be receiving funding?

Please rate the following aspects of our activities: *
	Very Poor	Poor	Fair	Good	Very Good
Quality of Shareholder communications	1	2	3	4	5
Frequency of shareholder communications	1	2	3	4	5
Understanding shareholder needs	1	2	3	4	5
Responding to and addressing shareholder problems	1	2	3	4	5
Quality of Shareholder events	1	2	3	4	5
Frequency of Shareholder events	1	2	3	4	5

What areas of shareholder communications, services and events could we improve on?
Did you attend the Annual General Meeting (AGM) and Community Grants Launch on 10 November 2011 at Northcote Town Hall? *
Yes No
What feedback do you have on the AGM and Community Grants Launch event?
Why did you not attend the AGM and Community Grants Launch event and how could you be encouraged to attend next time?
Are you a banking customer of the Clifton Hill / North Fitzroy Community Bank?
Yes No Considering
If you are not a banking customer of Clifton Hill / North Fitzroy Community Bank, could
you please advise of the reasons?
Have not got around to changing my banking over. Rates are not competitive. Cost of switching banks is too high Other.

How likely are you to refer a friend, relative, colleague or community contact to bank
with the Clifton Hill / North Fitzroy Community Bank. *
	1	2	3	4	5	6	7	8	9	10
Please use a scale from 1 to 10, where 1 means definitely will not recommend and 10 means definitely will recommend.	1	2	3	4	5	6	7	8	9	10

If you are unlikely to refer our branch to a friend, relative, colleague or community contact, what are the reasons for this?
As you are aware there is a requirement to supply banking details to our share registrar AFS & Associates in order to receive dividends via direct credit. Have you supplied your banking details to AFS & Associates?
No Yes
If you have not supplied your banking details to AFS & Associates, what are the reasons?
Time poor. Paper work too onerous. Immobile. Wish money to be reinvested into Community Bank for community funds. Immaterial amount. Other.
Other Reason (please specify).
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